At Suit Gold Style Shop, we’re committed to providing gentlemen worldwide with premium menswear and exceptional service. Below you’ll find answers to our most commonly asked questions about our products, shipping, and policies.
Product Questions
What styles of suits and shirts do you offer?
Our collection features sophisticated menswear including:
- Banded collar shirts and French cuff shirts for formal occasions
- Modern fit suits with half canvas construction for optimal drape
- Specialty styles like Mandarin collar/Nehru and houndstooth patterns
- Linen options for warm weather elegance
- Pinstripe and sequin designs for standout events
How do I determine my correct size?
We recommend consulting our detailed sizing guide (linked on each product page). For suits, please provide your chest, waist, and inseam measurements. Our dress shirts are available in neck and sleeve length combinations. If you’re between sizes or need assistance, our style advisors at [email protected] can provide personalized recommendations.
Are your suits suitable for hot weather?
Absolutely. Our linen collection and half canvas construction options provide excellent breathability while maintaining structure. For tropical weddings or summer events, we particularly recommend our unlined linen suits or tropical wool blends.
Shipping & Delivery
What are my shipping options?
We offer two premium shipping methods:
- Express Shipping ($12.95 flat rate): Via DHL/FedEx, delivers in 10-15 business days with full tracking
- Complimentary Standard Shipping (orders over $50): Via EMS, delivers in 15-25 business days
Do you ship to my country?
We proudly serve North America, Europe, Australia and most major markets worldwide. Some remote Asian locations and island nations may have restricted service. For specific inquiries about your region, please contact our customer service team.
How will I know when my order ships?
You’ll receive an email notification with tracking details the moment your order leaves our Denver workshop. Our packaging is customs-conscious with all documentation prepared for smooth international transit.
Payments & Accounts
What payment methods do you accept?
For your convenience, we accept:
- Visa, MasterCard, and JCB credit cards
- Secure PayPal transactions
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your complete payment details on our servers. You may also choose the additional security of PayPal checkout.
Returns & Exchanges
What is your return policy?
We stand behind our craftsmanship with a 15-day return guarantee from delivery date. Items must be unworn, unaltered, and in original packaging with tags attached. Please initiate returns through our Returns Policy page and include the original packing slip.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method and retaining your receipt until the return is processed.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. International refunds may take additional time depending on your bank’s processing.
Special Occasion Guidance
I need a suit for my wedding—how far in advance should I order?
For weddings, we recommend ordering at least 6-8 weeks before your event. This allows time for potential alterations and ensures you receive your garments with ample time to spare. Grooms ordering for entire wedding parties should consider an additional 2-3 weeks for coordination.
What’s appropriate for a black-tie cruise event?
Our tuxedo collection with French cuff shirts is perfect for formal cruise nights. Consider our wrinkle-resistant fabrics that travel well. Many gentlemen opt for our modern fit tuxedos with peak lapels for these occasions—elegant yet comfortable for extended wear.
Have additional questions? Our style advisors are always pleased to assist. Contact us at [email protected] or visit our Denver workshop at 1791 Davis Lane.
