At Suit Gold Style Shop, we take as much pride in our customer service as we do in crafting our premium menswear. Should any garment not meet your exacting standards, our returns policy has been tailored to provide a seamless resolution.

Eligibility for Returns & Exchanges

We accept returns or exchanges within 15 days of receipt, provided items meet the following conditions:

  • Items must be unworn, unaltered, and in original condition with all tags attached
  • Original packaging must be intact (our signature garment bags for suits and shirt boxes for dress shirts)
  • A copy of the original invoice must be included

Please note: For hygiene reasons, we cannot accept returns on the following made-to-measure items:

  • Custom-fitted Boys Suits & Tuxedos
  • Personalized French Cuff Shirts with monogramming
  • Special occasion wear including Sequin and Prom items

Returns Process

  1. Initiate Your Return: Email our Style Advisors at [email protected] with your order number and reason for return within the 15-day window.
  2. Prepare Your Package: Carefully repack items in original packaging. For suits and tuxedos, use the provided garment bag to prevent creasing.
  3. Ship Your Return: Send to our atelier at:
    Suit Gold Style Shop
    Returns Department
    1791 Davis Lane
    Denver, US 80239
  4. Track Your Return: We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For size exchanges on our Modern Fit or Banded Collar Shirts:

  1. Follow the returns process above, clearly stating your desired replacement size
  2. We’ll ship your new item within 1-2 business days of receiving your return
  3. Standard shipping rates apply for the replacement item

Refund Timeline & Methods

Upon receipt and inspection of returned items:

  • Refunds are processed within 3-5 business days
  • Original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Please allow 7-10 business days for the refund to reflect in your account
  • Original shipping fees are non-refundable

Return Request Template

To expedite your return, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Suit Gold Style Shop, I would like to initiate a return/exchange for the following item(s) from my order #[Your Order Number]: – Item Name: [e.g., Half Canvas Suit in Houndstooth] – Size: [Specify size] – Reason for Return: [Fit, Quality, etc.] [For exchanges only] I would like to exchange for: – Item Name: – Size: I confirm that the item(s) are in original condition with all tags attached and packaging intact. Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Damaged or Incorrect Items

Should you receive a damaged item or incorrect product (such as a Mandarin Collar shirt instead of the Dress Shirt ordered):

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We will arrange a prepaid return label and expedite your replacement

Our returns policy reflects the same attention to detail found in our Linen collections and Pinstripe suits. Should you require any assistance, our Style Advisors are at your service.